Sexy Cocktail Dresses
Mail returns to:
46 Shopping Plaza 1051, Chagrin Fallls, OH 44022.
You have within 14 days of receipt of the order days to return your purchase.
Mail returns to:
46 Shopping Plaza #1051 Chagrin Falls, OH 44022
How do I return an Item?
If for any reason you decide you would like to return your item, we are always happy to accept your return. Please keep in mind that all returns must be within 14 days of receipt of the order. Before returning your item, you must request an RMA Number. RMA Numbers help us to monitor the return for proper handling. You can request an RMA Number by emailing Wanelo. Please be sure to include your full name and address and the reason for your return. Once we have received your request we will send you the RMA number with instructions.
All Items being returned must be new condition, not used, worn, washed or altered in any way.
Shipping costs are not refunded unless the return is a result of our error. Restock fees may apply.
All returns are for refund only. Replacement products must be ordered again as a new order with a new order number and will include freight and handling charges.
Before Shipping your Return:
Please send all items back in their original packaging, with tags, manuals, accessories, etc.
Include a copy of your invoice or Packing Slip
This will ensure faster processing of your return.
Note: Credit will not be issued without the return tracking to show return was delivered back.
Returns take some time to process and confirm the reason chosen is correct, therefore, credits can take up to 15 business days from the date the item is delivered back.
We do not offer free returns currently and customers are responsible for all return shipping costs. For proper processing of your return package, please make sure to have your Return Authorization Number (RMA number) visible on the outside of the shipping package (see below for return procedures).
We will reserve the right to request for pictures, in situations where applicable, to verify any claimed damages/ manufacturer defective items or wrong items sent.
We are not responsible for return shipping costs if the package is returned to our facility due to multiple failed delivery attempts by the shipping carrier or if the customer refused to accept the package. Store credit of the returned items will be issued and we will reserve the right to deduct any related return fee imposed by the shipping carrier.
We will be fully responsible for direct Manufacturer product defects or if a wrong product was mailed to the customer; return shipping cost will be reimbursed or a return label will be provided (see below for return procedure for details).
Items must be returned with the original packaging and in original condition. Any items returned to us without the original packaging and/or in bad condition, will be refused and returned to sender. We do not accept back items worn or used conditions. Any indications on the product which show signs of usage (ie: perfume smell, deodorant marks, dirtied soles) will be refused and sent back to the sender. No exceptions will be made.
IMPORTANT, please note:
DUE TO HEALTH RESTRICTIONS AND SANITARY REASONS, WE DO NOT RESELL SWIMSUITS, INTIMATE/ INTIMATE APPAREL, HOSIERY AND LINGERIE ITEMS. THESE ITEMS WILL BE FINAL SALE (NO RETURN, NO EXCHANGES, ALL SALES ARE FINAL).
• IN ADDITION, ALL SALES ARE FINAL FOR THE FOLLOWING ITEMS:
• Sale items
• Specialty/personalized items
• special price/discounted price items
• clearance items
• door busters
• any items priced at $12.99 and under.