We are happy to provide customers an exchange, due to having ordered an incorrect size, within 5 days upon receiving it if stock allows. Exchanges can only be made for sizes, not styles, older items can not be exchanged for newer ones. Please check our sizing chart (please see product description) for the perfect fit.
Please email us your name, order #, name of item you wish to return, size and the size you will be needing (so we can put it aside and save it for you) to koala_t_fashion [!at] aol.com.
Please do not simply return the parcel without emailing us first as we will not complete the exchange.
NOTE: ALL CLEARANCE, PROMO or COUPON CODE sales are FINAL and can not be exchanged or returned.
Merchandise must be in original condition! If not deemed in original condition once we receive it, we will not follow through with the exchange. We have the right to refuse an exchange it the garment looks worn and used.
-All tags attached
-Unworn and unwashed
-No makeup stains, bronzer, sunblock, dirt, deodorant marks, oil, perfume or odd scents, etc.
-MUST have hygienic liner attached. This is for sanitary purposes.
We are not responsible for the parcel while it is being sent back, so we strongly suggest sending it to us with a tracking number. We are not responsible for lost exchanges.
Once we receive the parcel we will e-mail you a confirmation and send out your new item within 2 - 5 business days.
Customers are responsible for shipping charges.
We do not offer returns, we have an exchange only policy.
NOTE: If your item arrives damaged, please contact us within 48 hours of receiving the product. (No refunds, partial or otherwise, can be given for damaged goods not notified within 48 hours)