You have Within 30 days of the shipment date days to return your purchase.
Mail returns to:
Double Brush Company
P.O. Box 505, Keaau, HI 96749-0505.
We carefully pack every order for shipment, but if damage in transit should occur, you may exchange damaged merchandise for an identical replacement within 30 days of the shipment date. Please email us a note as to the type of damage your shipment incurred. Shipping and handling charges are non-refundable. You may want to insure your package; we are not responsible for lost or misdirected exchanges. Please note, USPS parcel post or standard mail (slow boat, literally!) may take 4-8 weeks to get to Hawaii from the mainland, and USPS Priority Mail 3-10 days.
Once your package is received, we will promptly send you your replacement item, along with a complimentary candle to thank you for your trouble. We will pay the cost of shipping your newly exchanged items back to you. OR if you paid for your order by credit card and do not want a replacement, a credit will be issued and will appear on your next billing statement.
Re: International orders, we do everything we can to pack your order securely, but if damage should occur, we will refund the product amount but not the shipping cost.
Please be sure your mailing address is complete and correct. Lost or misdirected orders to an incorrect address you give us are non-refundable.
If the post office returns a parcel because the address is incomplete or incorrect, we will contact you. If you give us a corrected address and want to re-send it, you will be billed for the same shipping/handling again. If you want to cancel your order, we will refund you for the product amount only, minus any Etsy fees and a 10% re-stocking fee. We will not refund for postage and handling.
Custom orders and shipping//handling are non-refundable.
Send your parcel or any correspondence to:
Double Brush Company
P.O. Box 505
Keaau, Hi. 96749-0505
If you have any questions regarding your order,
please feel free to contact us at: