Room 1402, No. 150, Lane 30,Pu Lian Road,Minhang District, Shanghai, SHANGHAI 200000.
For issues due to seller error or shipping damage( packages lost, Item is damaged or wrong Item), please send me an email including at least 2 photos of the issues within 48 hours of receiving the package.
Our customer email is firstname.lastname@example.org
For these orders, I can arrange another shipment, or make a full refund on the order total price (including shipping charges).
You don't need to return the damaged or wrong item.
Once the problem is confirmed, I will arrange another shipment.
Item is no problem, but you just don't like it.
If you are not happy with the item and want to return it, please notify me within 15 days after receiving the item.
All return items must be returned with its original packaging and accessories. If there is shipping fees in the payment, the shipping costs can not be refunded and is the buyers responsibility. If the item is free shipping, and I will make full refund to you.
Please remember that each item is handmade to order. There will be variations in each item as they are one of a kind, made for you. Please also remember that colors may appear different in real life than they do on a computer screen, due to variations in computer monitor calibrations.