If for any reason you are not happy with your purchase, you may return the item(s) within 30 days for a refund back to the original form of payment, less the shipping charge. Purchases made from a gift certificate will be refunded by an online store credit. Please return items in original condition (unworn, unwashed, unaltered) with the tags attached. Items that do not meet these criteria will be denied. A separate box should be used to ship shoes with the original shoebox inside. The original shoebox should be free of damage and postal labels. Final sale items are non-refundable and non-exchangeable. Beauty products, earrings, and event tickets are non-refundable.
*AKIRA reserves the right to decline the return of your item(s), or assess a 15% re-stocking fee if the above terms have not been followed.
Because we cannot be responsible for packages mailed to us, we suggest that you use a trackable and insured mail service. Please allow up to 2 weeks from the time you mail your order for the return or exchange to be processed. An email will be sent to you once the return or exchange has been processed.
Please Note: A $7.95 fee will be assessed to all shipments that are returned because of failure to be delivered due to an incorrect address provided by the customer.